Privacy Policy

At T-Audio (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the lawful, fair, and transparent handling of your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with our website, services, or submit information through online forms. By using our website or providing your personal data to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data when you use our website or submit an online form:

• Name
• Email address
• Telephone number
• Mailing address(if applicable)
• Company name (if applicable)
• Product or service inquiries
• Any other information voluntarily provided through our forms

We only collect personal data that is necessary for the purposes stated in Section 2 below.

2. Purposes of Collection (Data Use)

We collect and use your personal data for the following purposes:

• To respond to your inquiries or requests
• To provide customer support or after-sales service
• To process orders, quotations, or service requests
• To improve our products, services, and website functionality
• To send marketing or promotional materials (only with your prior consent)
• To comply with legal, regulatory, or contractual obligations
• For internal record-keeping and business administration

We will not use your personal data for any other purpose without first obtaining your additional consent, unless required or permitted by law.

3. Legal Basis for Processing (Under PDPO)

Under the PDPO, we may collect, hold, and use your personal data only if:

• You have given your informed consent; or
• The processing is necessary for the performance of a contract or pre-contractual measures; or
• It is necessary to comply with a legal obligation; or
• It is in our legitimate interests, provided such interests are not overridden by your privacy rights.

By submitting your personal data through our website forms, you explicitly consent to the collection, use, and storage of your data as outlined in this Privacy Policy.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may disclose your personal data in the following circumstances:

• To trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., IT support, data hosting, customer relationship management systems), provided they are bound by confidentiality agreements and comply with the PDPO.
• Where required by law, court order, or regulatory authority in Hong Kong or elsewhere.
• In connection with a corporate transaction such as a merger, acquisition, or asset sale (subject to appropriate safeguards).
• To protect the rights, property, safety, or security of T-Audio, our users, or the public.

Any third parties who process your data on our behalf are required to provide sufficient data protection safeguards.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include technical and organizational safeguards such as secure servers, access controls, and data encryption where appropriate.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security and therefore disclaim any liability for unauthorized access or disclosure arising from factors beyond our reasonable control.

7. Your Data Protection Rights (Under PDPO)

Under the PDPO, you have the following rights regarding your personal data:

• Right to request access to your personal data held by us
• Right to request correction of inaccurate or incomplete data
• Right to withdraw consent at any time (though this may affect our ability to provide services)
• Right to opt out of direct marketing communications

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable time (typically within 40 days) and may require verification of identity.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the website.

 

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to update your information, please contact us:

T-Audio
Email: info@t-audio.co

We will endeavor to respond to all legitimate requests within the timeframe required by the PDPO.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. The updated version will be posted on our website with a revised “Effective Date.” We encourage you to review this page periodically.

11. Disclaimer and Limitation of Liability

While we take reasonable steps to ensure compliance with the PDPO and protect your personal data, T-Audio makes no representations or warranties regarding the completeness, accuracy, reliability, or timeliness of the information collected or processed.

You acknowledge and agree that:

• You provide your personal data at your own risk.
• T-Audio shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of your personal data, including but not limited to unauthorized access due to hacking, system failure, or third-party actions beyond our control.
• Our total liability arising out of or in connection with this Privacy Policy or data processing shall be limited to the maximum extent permitted by Hong Kong law.

12. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

By using our website or submitting your personal data through our forms, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

T-Audio